Saturday, October 16, 2010

Blogger Accountability 101

This guest post is by JC of JCDFitness.

Every blogger who’s responsible for a sizeable readership knows the excitement associated with gaining new subscribers and exposure.

The process is encouraging and humbling at the same time – people are actually reading what you have to say.  They’re not only reading, but commenting and coming back every single time you hit publish.  They have your site bookmarked, and never fail to tweet about it whenever you publish something new.

Everyone has their reasons for producing content, but if we take a look around the web, it’s easy to see the reason why most of us are blogging. It’s a basic need that everyone shares: community. Ultimately, it’s your responsibility to manage and nurture reader relationships through content. Every piece of content you write and present must be of superb quality—if it’s not, don’t click publish.

How can we ensure that everything we create is genuine, worthwhile, and full of awesome?

By being accountable.

Without some form of accountability and sincerity in your work, your blog will likely never make it.  Let yourself slip up too many times, and you’ll become another screech in the cacophony of blogging noise.  Your readers will figure you out and many of them will leave.

Accountability in action

Many months ago, I received a product from some fellow bloggers in my niche. They were launching their first digital download for profit and had set up an affiliate program to assist with promotions.  I was familiar with their work and enjoyed their writings on multiple subjects.

I opened the ebook within a few weeks of receiving it. I scoured most of it, but not all—and that was my biggest mistake. Thinking it looked fine, I signed up for the affiliate program.

Finally, while I was writing a post, I realized that the product fit nicely into the discussion, so I promoted the product in my post, and hit the Publish button.

And then it hit me—square in the kisser.

I received an email from a colleague I’ve garnered much respect for. He questioned my motives for promoting the product and challenged me to read it a few times over and re-examine why I was promoting it.

After my second and third looks into the product, I found myself asking the question, “Would I purchase this and if I did, would I recommend it to my friends and family?”

I wish I could have said yes, but it was impossible. I had nothing against the author or their previous writing. But their product contained a few things I disagreed with. I simply couldn’t feel good about referring it to anyone—especially my readers.

I took down the link, checked my affiliate account to ensure a refund could be processed if needed, and called it a day.  Later that evening, I made a decision.

I made up my mind that I will always seek another’s opinion before I publish something I’ve never promoted before on any site I own.

Developing an accountability system

That night, I phoned a friend and established a weekly accountability system. He, too, is a blogger in the same niche, and we now meet once a week to discuss our goals, the articles we’re working on—we even critique each other’s writing before publishing.

If we catch an affiliate product link, paragraph, or even one measly sentence that’s incongruous with our goals and ideals, we communicate this to one another immediately. It’s our goal to produce the best content with our readers’ interests in mind.

They are, after all, the only reason we write.

While most would like to go it alone, it’s fairly easy to let ourselves slip up every now and then.  No one’s perfect, and none of us can expect to make the right judgment call 100% of the time.  But, what if that one time we screw up, it costs us our entire audience?  What if it could’ve been avoided by inviting some extra accountability from someone you respect and who cares about you?

You’d be crushed if you inadvertently did something that ruined your relationship with your audience.  All your hard work would be in vain, and re-establishing your credibility would seem almost impossible—and it might be.  It would be even more frustrating if your mistake could’ve been avoided altogether had you created an accountability system to keep you on your toes.

If your audience means anything to you, I challenge you to seek out one or two people who will hold you to the standards you’d like to live by—someone who’s not afraid to call a spade a spade, and who’ll give it to you straight if they see you’re headed for trouble.

What about you? How do you hold yourself accountable and ensure your work is always your best? Let us know in the comments.

JC is the author of JCDFitness, where he shows regular people how easy it is to lose fat, build muscle and transform their body using his simple No-BS Approach to Looking Great Naked.  Follow him on Twitter.

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Blog Monetization Tips at Blog World

We just finished our 60 Question in 60 Minutes Blog Monetization Panel at Blog World. It was a really fun and great panel… and not to toot my own horn, but it was definitely the best session at BlogWorld because we focused all of our efforts at the audience, and had so much audience participation. Go into any other session and you will get a few questions if you are lucky, our session had a ton of user submitted questions, which the panel then answered. I don’t think we ended up getting anywhere near 60 questions answered, but it was a great session full of quality content.

The Blog Monetization panel was made up of John Chow, Ryan Gray, Jonathan Volk, DK and myself. We covered a wide variety of questions such as how to find advertisers for a blog, how much a blog should make vs. the amount of traffic it has, how to monetize non-US traffic and outside methods for revenue generation besides on site advertising and through ebooks, to name a few.

This session was excellent not only because of the awesome collection of speakers we had on the panel, but also because of how the audience always reminds us that it’s never too late to start blogging or start a new business online. How many attendees at BlogWorld this year will have just started their blog or business, and come back next year with a killer success story, or the results they were only dreaming of. The best way to reach these goals is to get out their, put your thoughts into action and network with some of the best people in the game.

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Friday, October 15, 2010

Autoresponders on ‘Roids

This post was written by the Web Marketing Ninja—a professional online marketer for a major web brand, who’s sharing his tips undercover here at ProBlogger. Curious? So are we!

Darren has written a lot about how he has evolved his autoresponder sequences on his blogs. But I want to take this a step further and describe how you can turn a good auto responder into a great one.

Step 1: Segment your subscribers when they give you their email addresses

When you ask users to give you their email addresses, you should keep the process as frictionless as possible. If you can, just ask for the address itself. If you really need to, ask for their name so you can personalize messages—but that’s it.

Given you’ve only got one piece of information, how can you segment your audience?

  • Segment A: Existing Customer: match the email address to your list of orders and see if the person is an existing customer or not.
  • Segment B: Blog Commenter: if you’re requesting people include their email addresses when they post comments, match against that to determine how connected they are to your blog.
  • Segment C: Community Member: if your blog includes a forum, chances are you’ll have a record of user email addresses from your forum signup process. Use this to determine if they’re already part of your community.
  • Segment D: New Subscriber: this is the bucket for anyone who doesn’t fit into the above segments. These are fresh faces to your blog.

Step 2: Tailor an autoresponder for each segment

You’ll probably follow a similar process to the one Darren created here. However, you should create a sequence that’s specific for each segment. For example, you might welcome a new subscriber by sharing with them some of your most popular posts first. Then, you might send them a copy of your latest newsletter. Finally, you might send them an offer on one of your products. Alternatively, you might simply send an existing customer the content they gave you their email for, as they’re already in your sales cross-sell and up-sell cycle.

As a starting point, try to put yourself in the segment’s shoes, and create a process you’d like to see if you were them.

Step 3: Test and refine each segment’s autoresponder

This is where it gets a little harder and, sometimes, a little confusing. It’s time to refine your autoresponder sequence to find that optimal conversion rate for each segment. Some of the considerations you need to take into your testing could include:

  • Sequence of events: e.g. free ebook –> links to popular blog posts –> latest newsletter –> paid ebook
  • Email delivery time: during business hours/outside business hours/weekday/weekend
  • Delay between emails: one month, one week, one day, one hour
  • Email format: HTML, rich text, or plain text
  • Email copy: long or short, informational or sales-focused

Warning: when you’re testing, you can easily get out of control creating variations. For example, if you had three different test cases for each of four segments, you’d have 12 tests running simulations. And if they have four emails each, that would be 48 emails you need to write! I’d start with what you think is right, and over time evolve your approach—just like Darren has.

Now unfortunately I’m not sure of any email services offering this level of depth when it comes to allocating people to certain lists based on their customer profiles (if someone knows of one, let me know). So you might need to have something custom-created for you to take an email address, decide what segment the user fits into, and assign that person to the appropriate list. However, a little investment up front can pay huge dividends in ongoing reader-to-customer conversions.

Even if you’re only getting a handful or subscribers each day, putting them through a focused autoresponder program that’s been tailored to them will, without doubt, increase your conversions.

Stay tuned from most posts by the secretive Web Marketing Ninja—a professional online marketer for a major web brand, who’s sharing more of his tips undercover here at ProBlogger over the coming weeks.

Build the Perfect Blog Audience for You

This guest post is by David Risley of DavidRisley.com.

If you could hand-pick your ideal blog reader, who would they be? What are they like? What do they look like?

Have you ever even thought about it?

See, all too often, a blogger sets up a blog and just starts posting with their fingers crossed, hoping somebody will come by. In those days, you don’t really think too much about the people you attract. It is all about those numbers and getting traffic up. After all, seeing some positive numbers in your Analytics at least means somebody is listening, right?

As somebody who has been in this blogging thing for over a decade, I’m here to tell you that numbers don’t mean that much. When it comes down to making a full-time business out of blogging, the kinds of people you attract is more important than quantity.

I’d rather have an audience of 1,000 people who I really “click” well with than 10,000 people I don’t. I’ll make more money with the smaller audience any time.

For this to enter the realm of common sense, let’s look at real life, shall we?

Oil and water; peas and carrots

I’ve said before that blogging is a people business. Understand people and you’ll understand blogging as a business model. So, with that in mind, let’s just think about things we’ve observed in that little thing called “real life”.

Have you ever had to deal with somebody who you just don’t get along with – at all? Perhaps you have a sense of humor, but this other person has none and ends up taking all your jokes seriously (or, worse, gets offended). Perhaps you’re the responsible type and this other person is just a model of irresponsibility. Perhaps you guys simply share no interests whatsoever. You guys are like oil and water.

On the flip side, other people are just really easy to get along with. Perhaps they share the same goals and you end up working together. Perhaps you both have a similar sense of humor and crack each other up. Perhaps you meet that special person and experience “love at first sight”. Call it chemistry or whatever you wish. As Forrest Gump would have said it, you guys get along like peas and carrots.

Now, to throw a fancy word at you, what I’m talking about is congruence. If you were to arbitrarily try to symbolize that person in a series of vectors, all your vectors would more or less point in the same direction. You have congruence or alignment.

Understanding reader “congruence”

It’s been said many times, but a very important part of making money as a blogger is building a solid relationship with your audience. You want them to know, like and trust you.

If we delve just a little bit deeper than that, it comes down to attracting the kinds of people who you “click” with. People you have congruence with.

Your ideal reader would be somebody who shares certain goals with you (after all, that’s what makes them part of your market to begin with). Beyond that, however, they should also share certain characteristics with you so that they “click” with your style and your personality.

These are people with congruent personalities. These are the people who will form the strongest bond with you, who will love what you produce, and who will be much more likely to buy your stuff or what you recommend. They will feel as if they know you. They will like you and trust you. They will be fans.

Now, the way you portray your online brand is very important to attracting congruent personalities. You play up the characteristics that “jive” with your audience, and play down the others. Essentially, you are creating a brand avatar for yourself. Ideally, that brand avatar should be representative of where your audience wants to be.

If you’re at all familiar with the world of Internet marketing, then perhaps you know who Frank Kern is. Kern is a master of this brand avatar. His ideal customer is interested in making money. Money usually means freedom of time and location. People often associate the beach with freedom. So, what is Frank’s brand? A surfer bum who lives on the beach in San Diego and turns everything into huge piles of money just by touching it. He openly exhibits a sense of humor.

What has Frank done? He has played up those aspects of himself which are congruent with his audience. He is a brand avatar for where they want to be.

An exercise for you

The purpose of this post is simply to get you thinking about your blog’s brand avatar.

In short, it comes down to being natural, but also strategic. Be yourself on your blog while also being somewhat strategic about the type of online brand you portray and, thus, the type of people you attract. And when somebody who simply doesn’t click with you rolls along, let them unsubscribe. Because the relationship is more important than that extra pixel on your analytics graph.

To get you started, I recommend that you write a “Wanted” ad for your ideal customer or reader. If you were to write such an ad, what would you write?

Here’s an example, if I were to write one for the ideal audience of my blog:

WANTED: Motivated blogger who wants to turn their passion into a full-time effort. Must be an action taker willing to work while having fun.

It’s short and concise, yet it spells out the kinds of qualities I want. I’m not saying you’re going to go out and post this anywhere. This is just an exercise to get you thinking about your brand avatar, and your audience.

Lastly, as you create this ad, think about how you portray yourself on your blog and what kinds of people it will attract. Do your brand avatar and your audience line up?

David Risley shows bloggers how to find the intersection between blogging and marketing, and finally start making money with your blog. You can follow is escapades on Twitter at @davidrisley.

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Wednesday, October 13, 2010

You’ve Landed a Blogging Job – Now What?

Blogging for other people is a great way to make money online. If you run your own blog and have published regular content, then you are well placed to write for other people or companies.

Each job will have its own set of requirements – i.e. expertise or experience required, specific topics to write about, number of posts required, length of post etc.

Understanding your client’s requirements when you applied for the job doesn’t stop there.

Here are some tips on writing after having landed that blogging job:

1. Understanding the Blog and Its Business

Obtain an understanding of the blog’s focus and target audience. Learn as much as you can about the company or website you are writing for – e.g. is it a start up business or well established in the market?

I currently write for The Netsetter at Envato, the brainchild of Collis Ta’eed. The Envato brand is an established player in the industry – it is well known for its suite of websites like Freelance Switch and the Tuts+ network. The Netsetter is targeted to web entrepreneurs who are interested in useful tips and resources on how to make money online.

2. Blog Post Style and Content

Each blog will have its own style and content. Visit the blog and read some of the published articles, taking note of the style, length of pieces, and what topics have been covered in order to gain a better understanding of the style and content of blog posts.

The owner or editor may have already decided what topics he/she wants you to write about, but most blog owners are open to good suggestions. If you are passionate about writing on certain topics, run your ideas past the owner and you may find that he/she is more than willing for you to share your expert knowledge.

Last and not least, pay attention to detail when writing your blog post – check your grammar and spelling, use catchy titles to grab the readers’ attention, and look over the format and clarity of your post.

3. Commit to Write on a Regular Basis

Most blog owners like to hire bloggers on a regular basis, since it makes planning much easier. Typically a blog owner will require a minimum number of posts and articles per month or week, but many owners are happy to pay for extra content!

Aim to deliver quality blog posts on a consistent basis. Like they say, the hardest part comes after you have landed the job!

Aim to impress with your first few blog posts, as first impressions are very important. Many website owners hire bloggers on a trial basis for their first few posts. They will be gauging readers’ reactions to your blog and the popularity of your posts.

4. Relationship Building

The relationship between a blogger and website owner should be business like. Accordingly, it is important to treat your working relationship professionally. Take the time to establish a good rapport with your employer, communicate on a regular basis, and discuss requirements and ideas.

If you are unsure about something, ask questions or seek clarification. There is nothing worse than writing a terrific blog post just to find that you have been off topic. If the website has a Style Guide, read through this thoroughly to understand the requirements.

5. Be a Skilled “Blogger”

Each blogger can bring to the table many skills – whether as a prolific writer, a person who is passionate about blogging on a specific topic, a background as a journalist, or as an SEO expert. Be prepared to make the most of any complementary skills you have.

As bloggers we can offer skills such as knowing where to source images, uploading videos, using screen capture software, using the client’s WordPress platform, or knowing about SEO techniques and Internet marketing.

A blogger will thrive if they can offer a broad range of skills. A scan of the job boards like Problogger’s one will provide a good idea of the skills and competencies required for modern bloggers.

6. Have Fun
You are getting paid to blog on topics that you are hopefully passionate about. If new to blogging for other people, have a positive attitude and be willing to learn new skills.

Use your blogging talents to contribute to the goals of the company. Strive to go the extra mile once you have landed that blogging job, and your efforts will result in improved marketability of your skills.

About the Author: Nita Teoh is the creator of Wired Web Writer – W3 Writing, Marketing and SEO Solutions, and Perth Walkabout – Your Local Guide to Perth, Western Australia.

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Monday, October 11, 2010

7 Tips for an Authentic and Productive Writing Process

image of man with reflection

Does this sound familiar?

You’re sitting in front of your laptop, staring at a blank screen.

The deadline for the article you need to write is approaching, and you’re struggling to get started when you should be in the final editing stages.

As you sit there trying to put your expertise in writing, a strange insecurity creeps up your spine. You see yourself changing before your own eyes, transforming from a confident expert into a self-conscious amateur.

It’s your own Dr. Jekyll to Mr. Hyde transformation experience.

I’ve been there.

I used to hate writing

Well, actually, it was more like loathing than hating.

Anytime I needed to write anything I’d procrastinate, pretending that avoiding the project would make it go away. Needless to say, the procrastination led to a flurry of rushed writing at the last minute to meet my deadlines, resulting in less than my best work.

But my real problem wasn’t the act of writing. It was fear. Fear of making mistakes, fear that what I wrote would sound stupid, fear that my writing wouldn’t make sense to the reader, etc.

My insecurities were turning me into a monster

So there I was, a guy with more than 15 years of experience, who has won some awards and is even a judge for three international design competitions, worried about sounding stupid.

It sounds ridiculous, but my fear of screwing up made writing a miserable experience for me.

I even used to try to compensate for my fears. I’d use stiff, formal sentences and large, important-sounding words to try to “prove” I knew what I was talking about. Unfortunately, all that did was make me sound like a pretentious jerk.

It was like I was changing from Dr. Jekyll into Mr. Hyde anytime I had to write something.

Then one sentence from my college professor changed everything

I had a job that offered tuition reimbursement benefits, so I decided to take some college classes. One of my classes was a composition class, and the professor gave me the best writing advice I’d ever heard.

“Write the way you talk.”

Wait. What?

It can’t be that easy! Seriously? What a liberating idea! That one piece of advice helped me break free of my fears and relaxed my writing style. No more procrastination. No more using large, unnecessary words to try and impress the reader. I could just relax, be myself, and write.

Now before you get the wrong impression, let me explain something: writing the way you talk does not give you permission to write poorly, or to publish content that sucks.

What it does is help break down the mental barriers of fear and procrastination that keep you from being a more engaging, and more productive writer.

Here’s how to use “write the way you talk” to squash your insecurities and avoid sounding like a pompous idiot:

1. Imagine yourself having a chat with a trusted friend

Good writing is like a conversation between the writer and the reader. So when you’re writing, think about how you would explain your topic to a close friend who was sitting next to you.

If you were having a conversation with that person, what words would you use? What would you talk about first? What examples would you give to help them understand your topic? What questions might they ask?

Approaching your writing this way will help you write copy that’s more informal and conversational in tone, that better engages your audience. As it happens, it’s also the best way to write sales copy.

2. Record yourself talking about your topic.

Not sure what you sound like in a conversation? Try recording yourself talking about your topic.

This is especially helpful for people who have clients they talk to on the phone regularly. The next time you’re explaining something to a client on the phone, record the call and listen to it later (Be sure to check the laws in your state first. Some states require you get the other party’s permission before you record). The easiest way to do this is with one of the many available plugins for Skype that do call recording.

3. Take a deep breath, relax, and just be yourself

By writing the way you talk, you can’t help injecting a little of your personality into what you write. After all, you’ll be writing in your own voice, using plain English everyone can understand, and a tone that makes you seem more human than textbook.

Combine that with a few relevant, well-placed personal stories and you have the makings of some irresistible content.

4. Use the same words that you do in your everyday life.

If you write the way you talk, you’ll be more inclined to use common, everyday words that you would normally use in conversation.

This prevents you from sounding like Captain Jack Sparrow using (in my best Johnny Depp impersonation) obtuse and generally confounding speech that makes your readers wish they were drinking rum.

So keep your writing simple and clear without artificially inflated language. A good rule of thumb is: if the average person would need a dictionary to know what your word means, then you need a different word.

5. Toss out the rule book and just start writing

If all the rules about grammar, writing styles, active versus passive voice, and punctuation are adding to your insecurities about writing, toss out the “rule book” for awhile and just write.

Focus on getting the main points of your idea down in your first draft, and don’t worry about anything else.

Once you’ve done that, you can go back and edit the heck out of what you wrote.

Do you notice any obvious errors? Is there anything that could be rearranged to bring more clarity to what you wrote? If so, now’s the time to fix it along with any grammatical, spelling, or other writing problems.

After you’ve made those corrections, leave the article to sit overnight and look at it again in the morning with fresh eyes. Is there anything you can do to make it even better?

6. Enlist the help of a close friend to keep you honest

Want to make sure that what you write actually sounds like you and not someone else?

Enlist the help of a close friend. Have them read what you write, and tell you if it sounds like someone else wrote it. This will help keep you true to yourself, and will force you to be authentic with your writing.

7. Read what you write out loud

One of the first editing tests I put my writing through is reading it out loud. Doing that makes awkward sentences and bad punctuation become obvious, because as you read, you’ll naturally “stumble” over the parts that need to be fixed.

So as you read your writing aloud, pay attention to those places that tend to trip you up — they may need some additional work.

The moral of the story

Get over the fears of messing up or sounding stupid. Just write the way you talk and you’ll be able to knock out your first draft in no time.

If you’re willing to do that, you’ll find that you’ll dread writing a lot less and be able to get more writing done because you’re working on it instead of fearing it.

I’ve been using these tips to guide my writing for several years now, and today I got the best evidence yet that they work.

I was talking with one of my clients on the phone about blogging, and as we were discussing the content for her blog she told me, “Whenever I read something you wrote, you always sound like such an expert. Like you really know what you’re talking about. ”

Need I say more?

So go ahead. Dive in. Who knows? You may even start to like writing.

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